Account help
Can’t sign in?
Use the password reset option on the sign-in page. If the email does not arrive, wait a few minutes, check your spam folder, and confirm you entered the address attached to your account.
Reset passwordSupport
How can we help with LinkGID?
Find answers to common account and link questions, or send the details when something is not working as expected.
Product guidance
Need a quick answer?
Use the guidance below for the most common link, analytics, and share-page questions. Never share passwords, private keys, or personal visitor information.
Review featuresQuick answers
Can I change where a short link goes?
Yes. Edit the destination from the workspace. The short link and its existing click history stay the same.
Can I stop a link without deleting it?
Yes. Pause the link and resume it later. Visitors will see a simple inactive-link message while it is paused.
Why is a location missing?
Location is an approximation and may be unavailable for private networks, local testing, or addresses that cannot be mapped reliably.
Why are automated visits separated?
Some visits come from previews, crawlers, and other automated tools. Separating them helps you understand human response more clearly.